At Pune Sherins, we prioritize customer satisfaction and aim to provide seamless and enjoyable experiences through our premium escort services. However, we understand that there may be unforeseen situations requiring cancellations. Our refund policy outlines the conditions under which refunds may or may not be issued. Please review the following information carefully before making a booking.

Our Approach to Cancellations and Refunds

We operate with professionalism and discretion, and our refund policy is designed to balance both the interests of our clients and the time commitment of our service providers. Refunds are handled on a case-by-case basis, guided by fairness, timing, and adherence to our terms.

Refund Eligibility Criteria

Refunds are applicable only under the following conditions:

• The booking was canceled at least 6 hours before the scheduled service time.
• The service provider was unable to attend the meeting due to unforeseen or internal issues on our part.
• There was a booking error caused by the Pune Sherins platform or team.
• Any double payment or system error is verified by our payment processing partner.

Non-Refundable Situations

Pune Sherins does not offer refunds in these scenarios:

• Cancellations made less than 6 hours before the appointment.
• Dissatisfaction based on personal preferences or expectations not matching.
• Client no-shows or failure to be present at the agreed location.
• Any refund request based on subjective experience after the completion of services.

Refund Process Timeline

Once a refund request is approved:

• Refunds will be processed within 5 to 7 business days.
• Refunds are issued using the same payment method used at the time of booking.
• A confirmation email or message will be sent once the refund is initiated.

How to Request a Refund

To submit a refund request, please contact our support team via:

• Email: support@punesherins.com
• Contact form on the website's Help section
• Provide details such as booking ID, date, and reason for cancellation

Our team will investigate and respond within 24 to 48 hours.

Transparency and Trust

Pune Sherins is committed to building long-term relationships with clients through trust, reliability, and transparency. This policy is in place to ensure that both clients and service providers are treated fairly in every transaction.

If you have any questions regarding our refund process or need further assistance, feel free to reach out anytime.